ZeeTwin Privacy Policy

01 Who We Are

ZeeTwin ("ZeeTwin", "we", "us", "our") operates the online gaming platform available at zeetwin.app and through the ZeeTwin mobile application. We are the data controller responsible for the personal data you provide when you register and use ZeeTwin.

This Privacy Policy applies to all personal data collected through the ZeeTwin website, mobile app, live chat support, and any other channel through which you interact with us. By creating a ZeeTwin account, you confirm that you have read and understood this policy.

02 Data We Collect

ZeeTwin collects only the data that is necessary to provide you with a safe, fair, and functional gaming experience. The table below summarises what we collect and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law.

03 How We Use Your Data

ZeeTwin uses your personal data for the following purposes:

• Account management: Creating and maintaining your ZeeTwin account, verifying your identity and age, and managing your account settings.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Game delivery: Providing access to ZeeTwin games, recording game results, and resolving any disputes about game outcomes.
• Security and fraud prevention: Detecting and preventing unauthorised account access, bonus abuse, money laundering, and other fraudulent activity.
• Responsible gaming: Monitoring gaming patterns to identify players who may be at risk and to enforce self-exclusion and deposit limit requests.
• Customer support: Responding to your queries, complaints, and requests via live chat and email.
• Legal compliance: Meeting our obligations under applicable laws, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the ZeeTwin platform and user experience.

04 Legal Basis for Processing

ZeeTwin processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the ZeeTwin service you have signed up for — including account management, game access, and payment processing.
• Legal obligation: Certain data processing is required by law, including KYC verification, AML monitoring, and record-keeping obligations.
• Legitimate interests: ZeeTwin has a legitimate interest in processing data for fraud prevention, security monitoring, and platform improvement, provided this does not override your privacy rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

ZeeTwin does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment providers: We share transaction data with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers have their own privacy policies and are independently responsible for the data they hold.
• Identity verification services: We may share identity data with third-party KYC verification providers to confirm your age and identity. These providers are contractually bound to process your data only for verification purposes.
• Legal authorities: We will disclose your data to law enforcement, regulatory bodies, or courts if required to do so by applicable law or a valid legal order.
• Fraud prevention agencies: We may share data with fraud prevention agencies to detect and prevent financial crime. This is done on the basis of our legitimate interests and legal obligations.
• Service providers: We use a small number of trusted third-party service providers (such as cloud hosting and analytics providers) who process data on our behalf under strict data processing agreements.

06 Cookies & Tracking

ZeeTwin uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how the platform is being used. Here's a breakdown of the cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences such as language settings and notification preferences. These improve your experience but are not strictly necessary.
• Analytics cookies: Help us understand how players use ZeeTwin — which games are most popular, where players encounter issues, and how the platform can be improved. Analytics data is aggregated and anonymised.

You can manage your cookie preferences through your browser settings. Note that disabling functional or analytics cookies will not affect your ability to use ZeeTwin, but may reduce the quality of your experience.

07 Data Retention

ZeeTwin retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with AML record-keeping requirements.
• Transaction data: Retained for 5 years from the date of the transaction.
• Gaming data: Retained for 2 years from the date of the game session, or longer if required for an ongoing dispute.
• Support communications: Retained for 2 years from the date of the last communication.
• Technical/log data: Retained for 12 months from the date of collection.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you.

08 Your Rights

You have the following rights over your personal data held by ZeeTwin. To exercise any of these rights, contact us at [email protected] or via live chat. We will respond within 30 days.

09 Children's Privacy

ZeeTwin is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register or attempt to use ZeeTwin.

If ZeeTwin becomes aware that personal data has been collected from a person under 18, that account will be immediately closed, all data will be deleted, and any funds will be returned to the payment source used for deposit.

10 Security Measures

ZeeTwin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure:

• 256-bit SSL/TLS encryption on all data in transit between your device and ZeeTwin's servers.
• AES-256 encryption for sensitive data stored in ZeeTwin's databases.
• Two-factor authentication (2FA) available for all player accounts and mandatory for all ZeeTwin staff accounts.
• Intrusion detection systems that monitor for unusual access patterns and automatically block suspicious activity.
• Regular penetration testing by independent security firms on a quarterly basis.
• Strict access controls — ZeeTwin staff can only access player data on a need-to-know basis, and all access is logged and audited.
• Incident response plan — in the event of a data breach, ZeeTwin will notify affected players within 72 hours and take immediate steps to contain and remediate the breach.

11 Policy Updates

ZeeTwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify you via the email address registered on your account and/or via an in-platform notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically. Continued use of ZeeTwin after the effective date of any update constitutes acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ZeeTwin handles your personal data, please get in touch through any of the following channels:

• Live chat: Available 24/7 inside the ZeeTwin platform. Most privacy queries are handled within minutes.
• Email: [email protected] — we respond to all privacy-related emails within 24 hours.

For formal data subject access requests or erasure requests, please email us with the subject line "Data Request – [Your Registered Mobile Number]" so we can prioritise your request and verify your identity quickly.